So, Tuesday was a very busy day – so much so it made me feel a bit bleurgh!!! I was working from home and had an appointment in Wigan at 14:00 – which I had to cancel in the end.
As you know, we live in a new build house and have done for the last year. As such we had a letter from NHBC to say our boiler was due a service. British Gas came on Monday for what I thought would be a VERY routine check, only to find that our boiler was faulty, something about the Co2 emissions being too high.
So on Tuesday I called the site manager to report the fault and he in turn called the local heating company who originally fitted the boiler and they then called me to arrange to come out.
Whilst waiting for the engineer, the a new ironing company that we are trying (http://www.timelessironing.com) came to pick up the ironing and all the while I was trying to do some work.
Final M&B Heating turned up (sent by Taylor Wimpey) to fix the boiler, but alas they couldn’t figure it out and had to called Ideal who MADE the boiler. Ideal then called me to make an appointment to come and take a look on Saturday. The boiler was officially turned off on Monday when British Gas came and so we haven’t any hot water coming through the taps till it’s sorted. 🙁
Like I said, I had to re-arrange my afternoon appointment, but I DID make an arrangement for us to go and see my dad. Except when we got to his house, he wasn’t IN, as he was still out fishing.
OH. MY. GOD. *sighs*
At this point I flung in the towel and M took us both to Bents for tea. All was not lost, but quite a stressful day. I counted them all up and throughout the day, I took or made 16 calls. My head was spinning.
Anyway, hopefully Ideal will sort the boiler for us on Saturday and it’s covered by the warranty so thankfully I don’t think it will cost us anything. All in all, I was glad when the day was over. But I have to say the day ended on a positive note as our tea in Bents was lovely and we got a SCRUMMY cheesecake each for pudding.
So we moved into our new house over 3 months ago and were told by the builder that our energy supplier would be Scottish Power. Since then I have made 10+ phone calls, 1 (ignored) complaint and finally, a complaint to the Head of Customer Service and Watchdog – but guess what… we STILL don’t have an account set up with Scottish Power! I also can’t switch providers, as when I tried to contact British Gas, they told me that they couldn’t swap me over because the account hadn’t been set up in the first place.
In bullet points this is what has happened so far:
Moved into house – told Scottish Power would be our supplier
Waited for till Mid- August, but no contact, called Scottish Power
Called SP but got nowhere (repeated several times)
Emailed SP to complain, this was ignored.
Made one final call to SP, eventually got account set up.
Checked, day after last phone call, discovered account had been set up with WRONG ADDRESS.
Call again – was told this would be corrected.
Checked day after, correct address on account.
Paid £100 onto to account as not yet been received bill and wanted to avoid large debt when time came.
Noticed after payment had been made that WRONG METERS HAD BEEN ALLOCATED TO OUR ACCOUNT.
Tweeted SP and was given an email address to use to get things moving.
Emailed SP and received an email back within 4 days to ask for exact address, meter serial numbers and readings. All given within 24 hours.
10 days later, heard nothing.
Called SP and was told that they address on the account had gone back to the wrong address and in the meters were still incorrect. My query would have to go into a “back office” to be changed and would take 3-4 weeks. I asked to speak to a manager who was no help at all.
Complained to customer service, Watchdog @ The BBC, Taylor Wimpey (the builder) and Lynda Clayton who is the head of customer service at SP.
I genuinely don’t understand how on earth things can go SO very wrong when I am just trying to do something so very simple. I have go not faith in Scottish Power, so the minute – or should I say, IF it my account ever gets set up, I will be switching provider immediately.